Introduction
A prominent South African marine insurance provider set out to modernize its operations through cloud migration, document digitization, and more resilient infrastructure.
With growing customer demand and increasingly complex underwriting processes, the organization needed a secure, scalable digital foundation to enhance business continuity and support long-term operational efficiency.
The Challenge
The insurer relied heavily on manual, paper-based processes, which limited agility and caused delays in document retrieval and processing.
Teams found it difficult to collaborate, especially when remote work became necessary. The company also operated a key underwriting application on older on-premises infrastructure, which affected performance, security, and scalability.
These challenges made it clear that digital transformation was essential to support growth and enhance customer experience.
Why They Chose Mint Group
The insurer partnered with Mint Group because of its extensive expertise in Microsoft Azure, secure cloud architecture, and application modernization. Mint’s proven experience in financial services and cloud migration reinforced trust in the partnership.
The Azure proposal provided a clear roadmap for deploying a secure, scalable, and compliant environment designed according to the Azure Well Architected Framework and Zero Trust principles.
The client valued Mint’s strong security posture, alignment with ISO 27001, and track record of delivering measurable improvements in operational efficiency.
The Solution
Mint implemented a strategic document management solution using DocuWare to replace manual processes with fully digital workflows. This enabled fast, secure access to all business-critical files and significantly reduced processing times.
In parallel, Mint designed and deployed a complete Azure cloud migration for the organization’s core underwriting application. The solution included development, UAT, and production environments tailored to the insurer’s needs.
Azure virtual machines, Azure SQL, secure storage, monitoring, and automated backup strategies were introduced to strengthen performance and data protection.
The design aligned with Azure’s Zero Trust guidelines and Microsoft best practices, ensuring a highly resilient and secure cloud environment.
Implementation Journey
The transformation was executed through a structured rollout that minimized operational disruption. The client’s paper archive was digitized and migrated into DocuWare, enabling immediate improvements in access speed and workflow efficiency.
When lockdowns were introduced, employees maintained full remote accessibility through the centralized digital document pool.
For the Azure migration, Mint prepared a clean, secure, cloud-based environment and collaborated closely with the insurer’s technical team to complete the transition.
Network configuration, database deployment, backup strategy implementation, and application testing were managed with strict alignment to cloud architecture standards.
Mint’s managed services team provided continuous monitoring and ensured a smooth cutover to the new infrastructure.
The Results
The organization experienced rapid improvements in operational efficiency. Document retrieval became significantly faster, and customer service responsiveness improved as teams gained immediate access to digital records.
The insurer was also able to process a higher volume of business without increasing staff capacity. Remote accessibility ensured complete business continuity during COVID-19 and reinforced long-term resilience.
The Azure migration delivered enhanced application performance, stronger data protection, and a modern cloud infrastructure that supports scalability and future innovation.
With secure cloud hosting, automated backups, and continuous monitoring, the insurer reduced risk while gaining a flexible platform for ongoing digital transformation.
Client Perspective
The client noted that the transition to digital workflows improved productivity across every part of the business.
Leadership shared that the new Azure environment introduced stability, consistency, and confidence in their mission-critical underwriting systems.
They emphasized that Mint’s expertise allowed them to modernize quickly and effectively while maintaining uninterrupted service to customers.
Looking Ahead
With a secure and scalable cloud environment in place, the insurer is now positioned for continued transformation.
Future phases include further optimizing the Azure environment, expanding cloud adoption across additional systems, and exploring data and analytics capabilities to support smarter decision-making.
The digital foundation created through this partnership provides the stability, security, and scalability needed to create tomorrow with confidence.
