Dynamics 365 Customer Service

Today a consumer, tomorrow a customer for life

What is Dynamics 365 Customer Service?

Customer service has changed but customer expectations remain high. To stay competitive, organizations need to adapt rapidly. Microsoft Dynamics 365 Customer Service offers an end-to-end solution that delivers consistent, connected support across all channels.

Its self-service support, including AI-powered virtual agents, means your customers have direct access to your knowledge base, and can also access knowledge through community portals.

Using its 360-degree view of your customer, you can personalize customer service engagements, provide omnichannel support from one desktop, and anticipate customer needs.

Give your customers the power to engage on their own terms

Gain better visibility into your customer′s experience and what they need

Create space for customer service agents to build trusted customer relationships

Turn customer insights into realistic and timely actions

Respond and resolve customer problems faster

Deliver exceptional customer service every time

Provide self-service options

  • Activate virtual agents for modern self-service solutions
  • Give customers direct access to your knowledge base
  • Share knowledge through community portals

Personalize your customer experiences

  • Get a 360-degree view of your customer
  • Help customers engage on their terms
  • Anticipate your customer needs
  • Automatically assign requests to the best-suited agent

Increase agent productivity

  • Help agents get answers faster
  • Multitask with ease
  • Strengthen cross-team collaboration
  • Act on your customer feedback
  • Streamline the knowledge-search experience

Provide seamless, connected experiences across every channel and every customer interaction

Enable a Memorable Customer Service Experience

Analyze comprehensive support insights

Adapt quickly to real-time customer sentiment

Monitor success using unified KPIs

Understand agent behavior with knowledge-search insights

Proactively fix device issues

Enhance support with integrated IoT alerts

Monitor device health index

Deliver proactive service with IoT

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