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Microsoft Dynamics CRM is an earlier standalone CRM system focused on essential customer relationship management functionalities. Dynamics 365 CE, on the other hand, evolved from Dynamics CRM into a more comprehensive suite, now known as Dynamics 365 Customer Engagement. 

This suite includes enhanced capabilities across sales, customer service, customer insights, and marketing, integrated seamlessly with other Microsoft applications. 

To explore how Dynamics 365 can benefit your business, contact Mint today for more information and tailored guidance.

Yes, in October 2019, Microsoft deprecated the Dynamics 365 for Customer Engagement SKU/licence plan, which included a variety of Dynamics 365 applications like Marketing, Sales, and Customer Service.

This change means that the collective suite is no longer offered under one licence. Instead, licences for these individual applications must now be purchased separately. As of 2022, licences bought under the previous plan began expiring. 

For up-to-date information on Dynamics 365 licensing and to find the best options for your needs, visit the Dynamics 365 pricing page or contact Mint for tailored assistance.

The Dynamics 365 Customer Engagement plan comprises several key applications tailored to enhance customer interactions and streamline business processes.

These include Dynamics 365 Sales for sales automation, Dynamics 365 Customer Service for support management, Dynamics 365 Field Service for on-site service delivery, Dynamics 365 Marketing for integrated marketing solutions, and Dynamics 365 Project Service Automation for project management.

Each component is designed to work together seamlessly, providing a comprehensive toolset for engaging customers and managing relationships effectively. 

Contact Mint for more information on the Sales, Marketing, Customer Service, or Insights modules and how they can benefit your business.

To access the Dynamics 365 Customer Engagement plan, begin by selecting and purchasing licences for the applications you need, such as Dynamics 365 Sales, Customer Service, Marketing, and Customer Insights. These can be acquired through the Microsoft Dynamics 365 website. Once you have your licences, you can manage and configure your applications via the Microsoft Cloud Portal.

At Mint, we specialise in helping businesses implement Dynamics 365 systems effectively, including Dynamics 365 Customer Engagement. As a certified cloud solution provider, you can purchase licences directly from us, ensuring streamlined access to our robust enterprise solutions. Benefit from our customised support and expert guidance to maximise the potential of your applications. Contact Mint today for a seamless setup process.