Teams Voice

dvanced PABX and call control solution for organisations

What Is Microsoft Teams Voice?

Teams Voice is an advanced PABX cloud-hosted call control solution that enables organisations to use the Microsoft Teams application as a business phone system and comprises advanced calling technology.

The solution empowers organisations to reap the benefits of advanced voice services, call-recordings, and in-depth call reports.

Next-Generation Productivity and Collaboration

Collaborative intelligence

State-of-the-art infrastructure

Cloud-based phone system

Unified communications

Security and compliance

Move Your Telephony to the Cloud in 3 Simple Steps

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Activation
Depending on your environment Teams licenses will be activated and user roles assigned to ensure a seamless roll-out of the solution.

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Infrastructure
Choose your certified Teams Devices according to your environment and requirements. Device installation and optimisation are included to ensure high- quality audio and video at all times.

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Enablement
Training plans and interventions to ensure that your investment will deliver streamlined communication.

Fully Integrated Teams Environments

If you have an existing Teams environment, you can add advanced call center and call control from your existing Microsoft Teams interface.
This enables you to reap the collaborative benefits of Microsoft Teams and extend these benefits to your calling system environment. By having all of your collaboration tasks, such as instant chat, file sharing and calling, in one place, you can deliver intelligent connection experiences.

Features

Call Recording to ensure full compliance

In-depth Teams Voice reporting

Direct Routing from Microsoft Teams

Contact Centre & Call Control capabilities

Reduced calling costs with VOIP least-cost routing

Mobile app integration and calling functionality

Dynamics 365 Customer Insights

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