Using Microsoft’s AI and machine learning features such as Azure Cognitive Services, within a Cloud CRM system, enables smart automation of sales, marketing, and customer service activities like lead scoring, sentiment analysis, and chatbots which can hel ...
Putting Customers First: The CX Evolution in Banking
It is now time to unleash the power of AI on customer data analytics to segment customers individually, objectively, and quantitatively on CLV to maximize profit.
Customer Experience – The Differentiating Factor
“The ability to achieve this will become a critical differentiator for every business in today’s competitive, hyperconnected global marketplace.