Starting 30 August 2025, Microsoft is introducing a critical update to how licences are managed in Dynamics 365 Finance & Operations (F&O). This change will require all users to have assigned licences in the Microsoft 365 Admin Centre in order to ...
No time to read? Snack on these: Claims processing delays and inconsistent customer service are costing insurers valuable time and customer loyalty. Dynamics 365 Customer Service combines AI-powered automation with omnichannel capabilities t ...
Transforming compliance and risk management for financial operations No time to read? Snack on these: Financial services firms face increasingly complex compliance and risk management challenges across multiple jurisdictions Microsoft Dyn ...
No time to read? Snack on these: Education institutions face challenges across admin, disconnected systems and manual processes. Microsoft's Dynamics 365 tracks students from first enquiry to graduation, offering real-time insights into th ...
Artificial intelligence (AI) has become an invaluable business tool already, according to the Microsoft 2024 Work Trend Index Annual Report, in use buy 75% of knowledge workers, saving them time and improving their enjoyment of work alongside their creati ...
Using Microsoft’s AI and machine learning features such as Azure Cognitive Services, within a Cloud CRM system, enables smart automation of sales, marketing, and customer service activities like lead scoring, sentiment analysis, and chatbots which can hel ...
During the last year, Mint has drawn on Microsoft’s prestigious FastTrack programme to provide future-focused businesses with efficient, timely, and effective customer success services on Dynamics 365 projects. But what is FastTrack and what difference co ...
Microsoft Dynamics 365 licensing can be challenging to navigate. It can sprawl, it can add cost to a company if not managed optimally, and it can be an expensive investment if it isn’t customised to suit the business and its unique requirements. ...
Support is often the IT ugly duckling. Traditionally, it has been reactive and shaped by complicated service level agreements (SLAs) that are fuzzy around the edges with limited visibility and transparency. As a result it’s a grudge purchase – here’s my m ...
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