Security. The word itself is starting to feel ominous. Deep fake scams, artificial-intelligence driven phishing campaigns, sophisticated ransomware, cybercrime as a service – the threats are increasingly pervasive and problematic. Defending your organisat ...
Planning a migration to the cloud can be daunting for any organisation. The upfront time investment required to plan infrastructure modernisation, data strategy and ideal cloud architecture can seem overwhelming. This leads many organisations to defer the ...
Artificial intelligence (AI) provides organisations with immense potential – providing companies with a stream of benefits that include automation, insights, analytics, reduced reliance on manual processes and improved decision-making. This makes AI a muc ...
It is now time to unleash the power of AI on customer data analytics to segment customers individually, objectively, and quantitatively on CLV to maximize profit.
Unprecedented – this is how KPMG defines the current market dynamics while underlining the importance of modernisation and value-added services for the financial sector. It is a sentiment shared by a recent analysis in The Banker of how important payment ...
Microsoft Dynamics 365 licensing can be challenging to navigate. It can sprawl, it can add cost to a company if not managed optimally, and it can be an expensive investment if it isn’t customised to suit the business and its unique requirements. ...
Microsoft Copilot has slid seamlessly into multiple platforms and solutions across the Microsoft ecosystem since September 2023. Microsoft explains the technology as a combination of ‘large language models (LLMs) with your organisation’s data’ and it work ...
Microsoft Copilot was launched as the everyday artificial intelligence (AI) companion earlier this year and has been rolled out across platforms and products. Bing, Edge and Microsoft 365 have all received the Copilot upgrade which adds in new features, u ...
Is your support digging deep into your business trenches? Is your support sitting deep within the heart of your business? Is it part of the very fabric of your organisation – relevant, attuned, personalised and accessible? Usually, the answer to these qu ...
Support is often the IT ugly duckling. Traditionally, it has been reactive and shaped by complicated service level agreements (SLAs) that are fuzzy around the edges with limited visibility and transparency. As a result it’s a grudge purchase – here’s my m ...
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