Microsoft Dynamics 365 Customer Engagement

Mint Group is Your Preferred Partner for Tailored Microsoft Dynamics CRM Solutions

Microsoft D365 CE (formerly Dynamics 365 CRM) delivers a unified solution that streamlines customer engagement and business processes across numerous industries. Specialising in custom implementations, Mint Group transforms these capabilities into tailored strategies that elevate your customer relationship management (CRM).

What is Dynamics 365 for Customer Engagement (CE)?

Microsoft Dynamics 365 Customer Engagement (CE) is a customer relationship management platform designed to support enterprises of all sizes.

As an integral part of Microsoft’s suite of dynamic business applications, Dynamics 365 CE provides a robust, cloud-based solution tailored to streamline customer interaction, sales, and marketing efforts across diverse industries and customer bases.

This customer engagement platform includes versatile modules such as Sales, Customer Service, Marketing, and Customer Insights, each designed to enhance specific aspects of customer relationship management.

These modules empower organisations to manage their customer relationships more effectively, drive customer engagement through targeted marketing campaigns, optimise sales processes, and leverage customer data for actionable insights.

Dynamics 365: The Best in CRM

At Mint Group, we know that the key to a successful business is building and growing customer and prospect relationships, automating processes and applying business intelligence to get invaluable insights that will help you to predict your next sale, drive valuable targeted conversations and ensure a 360-degree view of all sales and marketing operations.

Dynamics 365 Customer Engagement is a CRM solution that gives you all the above and more!

Explore the benefits of D365 CE below and contact us today to learn more about leveraging this powerful platform for your business

Why Choose Mint for Dynamics 365 Customer Engagement?

Since its inception in 1999, Mint has been a pioneer in implementing transformative business solutions. By leveraging Microsoft Dynamics 365 Customer Engagement, we enhance your customer interactions, increase the agility of your customer service, and improve overall engagement effectiveness.

Utilising advanced analytics and artificial intelligence, Mint stands as your trusted partner in achieving a comprehensive digital transformation across your organisation with Microsoft’s leading cloud CRM solutions.

As a skilled Cloud Solution Provider (CSP), we expertly implement solutions across the entire Microsoft Cloud portfolio, including Azure and Microsoft 365, to deliver a holistic solution for your enterprise.

Being recognised as a top Microsoft Solutions Partner highlights our unwavering commitment to customer success. Choose Mint for a reliable, strategic partnership that addresses all your Dynamics 365 Customer Engagement needs.

Take Advantage of the Full Customer Engagement Experience

Have one or have them all. Microsoft Dynamics 365 Customer Engagement is a flexible solution with specialised modules targeted to your specific business needs.

Learn More About the Dynamics 365 Customer Engagement Modules

Explore the advanced capabilities of Microsoft Dynamics 365 Customer Engagement modules, each designed to enhance your customer relations and streamline business processes. Discover the features and benefits that each module offers, tailored to meet the specific needs of your business. Learn how these tools can transform your customer engagement strategy and boost operational efficiency across your organisation.

Microsoft Dynamics 365 Sales

Dynamics 365 Sales transforms traditional selling with its adaptive selling solutions, empowering sales teams to enhance relationships and accelerate deal closures.

It integrates real-time insights and AI to provide a 360-degree view of customer interactions, enabling personalised engagement and efficient sales processes.

Dynamics 365 for Sales also offers tools for automated task management, predictive analytics for revenue forecasting, and streamlined communication via Microsoft Teams.

This comprehensive platform helps your team navigate modern selling challenges, ensuring you can effectively respond to dynamic market conditions and customer needs.

Microsoft Dynamics 365 Marketing

Microsoft Dynamics 365 for Marketing empowers enterprises to elevate their marketing strategies with advanced tools designed to create personalised customer journeys.

This robust system allows you to harness customer data, preferences, and behaviours to deliver content dynamically across preferred channels, enhancing engagement at every touchpoint.

Dynamics 365 Marketing integrates AI to refine content creation and campaign execution, ensuring hyper-personalisation and real-time interaction.

Leverage this comprehensive platform to orchestrate seamless experiences, optimise your marketing campaigns, and build deeper, more profitable customer relationships.

Dynamics 365 Customer Insights

Dynamics 365 Customer Insights is an advanced customer data platform (CDP) that leverages AI and machine learning to provide personalised, insightful customer experiences.

This powerful tool offers a comprehensive view of customer interactions by unifying operational, IoT, and customer data in real-time. It helps your team understand and anticipate customer needs more effectively.

Use Dynamics 365 Customer Insights to empower your marketing, sales, and service teams to deliver tailored interactions at scale and optimise the entire customer journey.

With its robust analytics capabilities, you can enhance customer retention, personalise experiences, and drive informed business decisions.

Dynamics 365 Customer Service

Microsoft Dynamics 365 for Customer Service transforms your support services by providing seamless, omnichannel experiences that meet today’s high customer expectations.

This platform integrates AI-powered virtual agents and a comprehensive knowledge base, enabling customers to access support through self-service options and community portals.

With a 360-degree view of customer interactions, it allows personalised service and anticipatory support, ensuring every customer feels understood and valued.

Dynamics 365 for Customer Service enhances agent productivity, facilitates cross-team collaboration, and leverages real-time insights to adapt services rapidly, turning everyday consumers into lifelong customers.

Harness the Power of Social Selling with Microsoft Relationship Sales

Upgrade your sales strategy with the potent combination of Dynamics 365 Sales and LinkedIn Sales Navigator through Microsoft Relationship Sales (MRS).

This integration transforms the art of selling into a science, allowing sales and marketing teams to forge lasting, profitable business relationships using data-driven insights.

MRS equips sellers with advanced tools to engage meaningfully with clients, leveraging real-time data and shared interests to optimise every interaction.

Target the right prospects: Use information intelligence to zero in on key decision-makers.
Engage more effectively: Personalise your outreach based on detailed account insights.
Build stronger relationships: Develop connections that lead to lasting business growth.

Watch our video on social selling to learn how to maximise your sales effectiveness with Microsoft Relationship Sales.

Watch this video for a closer look at Microsoft Relationship Sales

The CRM Software Mint Group Trusts

At Mint Group South Africa, Microsoft Dynamics 365 powers all our customer interactions, business intelligence, and enterprise resource planning (ERP).

Since its establishment in 1970, Mint Group has embraced a long-term vision with CRM as its core strategy.

This approach consistently prioritises the needs of our employees and customers, which has been instrumental in establishing our reputation as a global player in the industry.

Contact Mint Group today to learn how our CRM expertise can elevate your business operations.

Start Your Microsoft Cloud CRM Journey With Mint Group

Microsoft Business Applications are engineered for success. Using the powerful capabilities of Dynamics 365, your business can scale your marketing, sales and customer service operations using intuitive systems that work together.

Contact Mint today for enhanced customer engagement and streamlined operations

Experience the transformative power of Dynamics 365 Customer Engagement for a unified approach to CRM that enhances customer interactions and streamlines business processes. Fill out the form below and one of our CRM experts will connect with you shortly!

Frequently asked questions about Dynamics 365 Customer Engagement

What is the difference between Microsoft Dynamics CRM and Dynamics 365 CE?

Microsoft Dynamics CRM is an earlier standalone CRM system focused on essential customer relationship management functionalities. Dynamics 365 CE, on the other hand, evolved from Dynamics CRM into a more comprehensive suite, now known as Dynamics 365 Customer Engagement.

This suite includes enhanced capabilities across sales, customer service, customer insights, and marketing, integrated seamlessly with other Microsoft applications.

To explore how Dynamics 365 can benefit your business, contact Mint today for more information and tailored guidance.

Is Dynamics 365 Customer Engagement deprecated?

Yes, in October 2019, Microsoft deprecated the Dynamics 365 for Customer Engagement SKU/licence plan, which included a variety of Dynamics 365 applications like Marketing, Sales, and Customer Service.

This change means that the collective suite is no longer offered under one licence. Instead, licences for these individual applications must now be purchased separately. As of 2022, licences bought under the previous plan began expiring.

For up-to-date information on Dynamics 365 licensing and to find the best options for your needs, visit the Dynamics 365 pricing page or contact Mint for tailored assistance.

What are the components of the Dynamics 365 Customer Engagement plan?

The Dynamics 365 Customer Engagement plan comprises several key applications tailored to enhance customer interactions and streamline business processes.

These include Dynamics 365 Sales for sales automation, Dynamics 365 Customer Service for support management, Dynamics 365 Field Service for on-site service delivery, Dynamics 365 Marketing for integrated marketing solutions, and Dynamics 365 Project Service Automation for project management.

Each component is designed to work together seamlessly, providing a comprehensive toolset for engaging customers and managing relationships effectively.

Contact Mint for more information on the Sales, Marketing, Customer Service, or Insights modules and how they can benefit your business.

How to access the Dynamics 365 Customer Engagement plan?

To access the Dynamics 365 Customer Engagement plan, begin by selecting and purchasing licences for the applications you need, such as Dynamics 365 Sales, Customer Service, Marketing, and Customer Insights. These can be acquired through the Microsoft Dynamics 365 website. Once you have your licences, you can manage and configure your applications via the Microsoft Cloud Portal.

At Mint, we specialise in helping businesses implement Dynamics 365 systems effectively, including Dynamics 365 Customer Engagement. As a certified cloud solution provider, you can purchase licences directly from us, ensuring streamlined access to our robust enterprise solutions. Benefit from our customised support and expert guidance to maximise the potential of your applications. Contact Mint today for a seamless setup process.