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How to Navigate Business Excellence in 2024

What does business excellence look like in 2024? What do organisations need to do to thrive? Gallup has defined it as the year of the “relationship reset” as both employers and employees are looking for better ways of doing business while putting people a ...

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How the Finance Industry is Shaping the Future of AI

Is artificial intelligence (AI) changing the shape of the financial services sector, or is the financial services sector increasingly defining the shape of AI for business across all sectors? For the Harvard Business Review, many of the questions raised b ...

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In search of Microsoft Copilot: Optimise your AI

Microsoft Copilot has slid seamlessly into multiple platforms and solutions across the Microsoft ecosystem since September 2023. Microsoft explains the technology as a combination of ‘large language models (LLMs) with your organisation’s data’ and it work ...

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AI Bots: Identifying and Navigating the Risks Part 2

In Part 1 of this blog, I did an analysis of some of the personal and professional risks that AI bots can create in the workplace. In this blog, I will now provide my recommendations on how to mitigate the risks. Four key words are the crux of this blog: ...

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AI Bots: Identifying and Navigating the Risks Part 1

“Please tell me your problem.” This phrase was programmed as a standard output by Eliza, widely regarded as the first AI program to use natural language processing to generate responses. It was programmed to rephrase the key phrases in a speech inpu ...