There is one topic that has dominated conversations for the past two years – how can the organisation fully realise the potential of artificial intelligence (AI). The technology moved rapidly into mainstream in 2023 and remains one of the most pivotal inv ...
The future of work
HR practitioners around the globe are wrestling with the ethical consequences of AI and the future of work as we currently know it. As more and more employees are voicing their concerns about job security, organisations are no longer rolling out the stand ...
Introducing… Microsoft Power Platform
Microsoft Power Platform currently has around 48 million active users every month. Incorporating a variety of low-code tools designed to help companies (and their employees) build smart solutions and explore new ways of working, Power Platform has an imp ...
Introducing… Azure with AI
Microsoft’s artificial intelligence (AI) investment is everywhere – companies have been using the Copilot tool to craft exceptional emails, build customer journeys, collaborate more effectively and dig deep within their CRM platforms ,"469777803" ...
Introducing… Microsoft Copilot
Unlocking a new era of modern work productivity Microsoft Copilot was first introduced as a chatbot in Bing, the software giant’s browser. Bing Chat and Bing Chat Enterprise, both powered by artificial intelligence (AI) were not the only featu ...
Introducing… Microsoft Teams
In the fourth quarter of 2023, Microsoft Teams achieved more than 320 million monthly active users. The collaboration platform has had an interesting history. It evolved from within the original cloud-based productivity products released by Microsoft in 2 ...
The democratisation of Artificial Intelligence
How open technology is shaping the future. Artificial intelligence (AI) has become accessible to more than just experts and developers, the technology designed to empower users of all levels and technical abilities. This democratisation of AI h ...
The Legal Eagle’s Guide to the AI Galaxy (PART 2)
Asking the right questions to solve the challenges. In part one of my blog, I might have scared some readers into never considering a career in the legal profession. But do not be alarmed: “With every technological action, comes an e ...
The Legal Eagle’s Guide to the AI Galaxy (PART 1)
Make AI your Copilot, not your Autopilot! The words “legal” and “innovation” do not appear next to one another in the dictionary, but innovations like artificial intelligence, when wisely implemented, can enhance our day-to-day. Yes, even in t ...
Putting Customers First: The CX Evolution in Banking
It is now time to unleash the power of AI on customer data analytics to segment customers individually, objectively, and quantitatively on CLV to maximize profit.