Your customer relationship management (CRM) platform can act as a growth engine if you treat it as an intelligent, data-driven customer platform rather than a glorified customer contact database. If your CRM is pointed at clearly defined commercial outcom ...
The Project Automotive Supply chain manufacturer Migrating from Microsoft Dynamics AX 2012 to Microsoft Dynamics 365 for Finance and Supply Chain Management A leading manufacturer in the automotive supply chain indust ...
Introduction A UK Manufacturing Sector Case Study – Optimising Microsoft Dynamics 365 for Finance and Supply Chain Management A leading UK-based manufacturer in the construction sector engaged Mint Group in the UK to he ...
The Project Accelerating Efficiency with our Support and Managed Service for Microsoft Dynamics 365 for Finance and Supply Chain Management: A prominent, independently owned British supplier in the automotive aftermar ...
Starting 30 August 2025, Microsoft is introducing a critical update to how licences are managed in Dynamics 365 Finance & Operations (F&O). This change will require all users to have assigned licences in the Microsoft 365 Admin Centre in order to ...
No time to read? Snack on these: Claims processing delays and inconsistent customer service are costing insurers valuable time and customer loyalty. Dynamics 365 Customer Service combines AI-powered automation with omnichannel capabilities t ...
Transforming compliance and risk management for financial operations No time to read? Snack on these: Financial services firms face increasingly complex compliance and risk management challenges across multiple jurisdictions Microsoft Dyn ...
No time to read? Snack on these: Education institutions face challenges across admin, disconnected systems and manual processes. Microsoft's Dynamics 365 tracks students from first enquiry to graduation, offering real-time insights into th ...
Artificial intelligence (AI) has become an invaluable business tool already, according to the Microsoft 2024 Work Trend Index Annual Report, in use buy 75% of knowledge workers, saving them time and improving their enjoyment of work alongside their creati ...
Using Microsoft’s AI and machine learning features such as Azure Cognitive Services, within a Cloud CRM system, enables smart automation of sales, marketing, and customer service activities like lead scoring, sentiment analysis, and chatbots which can hel ...