Helpdesk Ticketing App

Give your employees an accessible and easy-to-use platform for internal ticket logging and service request management. 

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On-the-go ticket logging app

View progress of requests and tickets

Manage internal IT, support and service requests

What is the helpdesk ticketing app?

The Helpdesk Ticketing App is an application powered by Dynamics 365 Business Apps built for internal ticketing and requests. Empower your employees with an on-the-go Power Platform app which allows you to log tickets for any kind of support including IT, support etc.

The helpdesk ticketing app is built to integrate into SharePoint online, ensuring all tickets and requests can be managed in a dynamic list.

The solution allows employees to log a request, receive notifications on the progress of their ticket and receive prompt responses from the support desk.

Enable HR and Administration Staff

This app allows your HR or administration staff to track, manage and close tickets created by employees.

Improve Your Employee Experience

Give your employees an easy-to-use, mobile and desktop friendly platform to log tickets and service requests when needed.

Business Benefits

  • Log tickets from anywhere on any device
  • Manage employee requests efficiently
  • Update, change or notify employees with progress
  • Easy reporting and analytics
  • Use data-driven insights to predict and respond to tickets faster
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Application Features

  • PDF Enabled
  • Mobile and Desktop Enabled
  • Accessible from SharePoint Online
  • Microsoft Teams Integration
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Simple Ticketing System

Log Ticket | Service Management | Reporting

The solution is built using the Microsoft Power Platform and includes a SharePoint Online site where tickets are created, managed and ultimately closed. 

The app surfaces all ticket requests from employees to the IT or support team to action accordingly to priority or need. 

A Power BI report can provide necessary insights to track the type of requests, service response rate and escalate any urgent items. 

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Power Up Your Internal Processes Today. Contact us today to get started on your journey.

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Helpdesk Ticketing App

Power Up Your Internal Processes
R 57,750 Starting Price
  • Intro Demo Session
  • Implementation
  • Company CI Branding Applied
Please note that this application requires you to have existing Office 365 or Microsoft 365 licensing in place. If you are interested in this solution with additional licensing, please contact us for a quotation.